iTop is the TOP Open Source ITSM Tool.

Manufacturer of iTop is Combodo.

iTop is a PHP/MYSQL/Web-based Tool - completely Open Source.

It can be used without any license fee and implements

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)

Additional plugins are available if you purchase support at the manufacturer or partners.

The tool (Data model, workflows, etc.) can easily be extended using XML files, leaving your system up-gradable.

It is listed here among the 6 best Open Source ITSM solutions.

Reviews at ITSMDaily and in Admin Magazin (German only).


Our Services

We help you to implement and integrate iTop in your environment. We develop extensions to iTop on request in order to tune the tool to your needs.



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